Terms of use

1. Introduction

Welcome to MyCyberHosting! We are committed to providing a safe and responsible use of our web hosting services. By creating an account with MyCyberHosting, you agree to adhere to the rules and policies outlined in these Terms of Use.

These terms help ensure that your account and our services are used lawfully and ethically. We may update this document periodically, so we recommend reviewing it regularly. Any modifications will be made without prior notice.

For any questions or to report violations of these terms, please contact us at [email protected]

2. Data Collection and Use

MyCyberHosting collects user information when you use our site. This may include:

• Direct Information: Name, email address, phone number.
• Automatically Collected Data: IP addresses, browsing activities, cookie preferences.

Your data is used to provide and improve our services, communicate with you, comply with legal obligations, and analyze website usage. For more detailed information, please refer to our Privacy Policy

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3. Consent to Data Processing

We ask for your consent explicitly to collect and process your personal data when you visit MyCyberHosting. You have the right to withdraw your consent at any time by contacting us.

4. Acceptable Use Policy (AUP)

By creating an account on MyCyberHosting, you join two key communities: our client network and the broader internet community. Joining these communities comes with responsibilities. To ensure smooth operations, MyCyberHosting has established an Acceptable Use Policy, guided by the following objectives:

• Providing reliable service to our clients.
• Ensuring the security and confidentiality of our networks and systems.
• Complying with applicable laws in Belgium and the European Union.
• Promoting ethical internet use and preventing harmful behavior.
• Preserving the value of the internet as a platform for free expression and information exchange.
• Protecting user privacy and data security.

4.1 Prohibited Activities

You agree not to use our services for any activity that:

• Violates any local, national, or international laws.
• Is defamatory, fraudulent, offensive, or indecent.
• Infringes upon others’ rights, including intellectual property rights.
• Harasses or threatens others.
• Compromises the security of any network or system.

In the event of a violation of this Acceptable Use Policy, MyCyberHosting reserves the right to suspend or terminate your account without notice.

5. Customer Support Policy

At MyCyberHosting, we are committed to providing high-quality customer support. Our support services are available as follows:

• Standard Customer Support: Available Monday to Friday, from 9 AM to 7 PM.
• 24/7 Support: Available for customers subscribed to specific hosting plans, offering continuous assistance to ensure optimal service.
• Pre-Sales Support: Available during business hours to answer questions about our hosting plans before purchase.

6. Email Usage and Anti-Spam Policy

MyCyberHosting enforces a zero-tolerance policy against spam. Using your account to send unsolicited emails (spam) or mass marketing emails is strictly prohibited. Violation of this policy will result in the immediate suspension of your account. You are also responsible for any harm caused by the misuse of our email services.

Spam includes any unsolicited promotional content, newsletters, or petitions sent without the recipient’s explicit request. Additionally, any email-based activity intended to harass or annoy users is strictly forbidden.

7. Website Hosting and Content Management

As a MyCyberHosting user, you are solely responsible for the content hosted on your website. While we do not monitor content directly, we reserve the right to remove any content deemed illegal, offensive, or in violation of these Terms of Use.

7.1 Prohibited Content

You must not use your website to host content that:

• Encourages illegal activities.
• Promotes violence or discrimination.
• Infringes on the intellectual property rights of others.
• Contains defamatory, fraudulent, or misleading statements.

If MyCyberHosting receives a complaint about your website content, we reserve the right to suspend or terminate your service without prior notice.

8. Security and Data Breach Notifications

MyCyberHosting is committed to safeguarding your data. We implement security measures to protect your information and maintain the integrity of our systems. In the event of a data breach, we will notify the relevant authorities and inform you promptly, as required by the law.

You are responsible for securing your account credentials and preventing unauthorized access to your account. Attempting to access unauthorized systems or data is strictly prohibited.

9. International Data Transfers

If your data is transferred outside of the European Union, MyCyberHosting ensures that adequate data protection measures are in place, as required by the GDPR and other applicable laws.

10. Changes to the Terms of Use

MyCyberHosting reserves the right to modify these Terms of Use at any time. Changes will be made without prior notice, and you are encouraged to check this page periodically for updates. Any changes take effect upon publication on our website.

11. Contact Us

If you have any questions or concerns about these Terms of Use, please feel free to reach out to us at [email protected]